Can you rush my order?
In normal times, yes, we do try to expedite orders at request. While we can still certainly try to get your order out the door quicker, we can’t guarantee that there won’t be shipping delays right now. Send us a message (down below!) and we can certainly try!
I didn’t receive an order or shipping confirmation. Do you have my order?
Firstly, check your spam. If you still can’t find an order confirmation, email us. If you haven’t received a shipping confirmation and you already checked your spam folder, most likely it hasn’t gone out yet.
Why does it take so long to get an order out?
Our order queue has been growing like crazy the past several months (thank you, btw!!!) so please allow up to 2-3 weeks (especially during large restock drops 😜) for your order to ship out. Please remember that we pack each order with that special tender loving care and we don’t want to rush it :)
You shipped out a while ago, where is my package?
Unfortunately, this is kind of new waters for us too. USPS is hurting right now and our shipments have been experiencing a lot of delays. While most of the orders will be delayed just a few days, a small number of the orders have been going a bit MIA for longer. Read more here… If it’s been more than 4 weeks, please email us.
Why is my tracking number missing or stuck?
Again, these seem to be (hopefully temporary) USPS issues. If your tracking number is missing, please email us. The tracking numbers will often get stuck in “pre-shipment, “accepted”, or “in-transit” even though it’s still actively on its way to you. If it’s been more than 4 weeks, please email us.
My order was returned to you! Can you ship it back to me?
Yes, email us with your order details and we can check if we've received it yet! If you'd like us to ship it back, we just ask that you help us out with the shipping fee again.
All returned to sender orders are logged and we would reach out to you via email about it. If we do not receive a response after a month of it being returned, we will refund you the item cost.
Do you ship internationally?
Yes, but due to Covid, we are not able to ship to several counties mainly in South America, Africa and the Middle East. You can find the complete list of countries here. This is due to a shortage of commercial cargo flights and lack of resources or carriers in the country of destination. All international shipments may experience slight or significant delays as well. The times are weird!
Why don't you ship to the EU anymore?
VAT tax is prohibitively complicated to file, so we have to suspend shipping orders to the EU for now. In the meantime, checkout our Stockist page to see if we have one who can ship to you! (TIP: Look for US online 😜)
Do you accept returns?
We do! Please shoot us a quick message (down below) about it, plz!
If you’d like to return any unused, unworn items that are not defective or broken, you can return them for up to 2 weeks after you receive them.
Ship back to us (with a note including your reason of return) to:
Chunks c/o Saltbox
Attn: Tiffany Ju, Unit B10
4786 1st Ave S
Seattle, WA 98134
Customer assumes responsibility for shipping costs so all returns would be for the item amount only.
Do you do exchanges or offer credit?
At the moment, no. We’re just not that fancy yet. And we figure it’s basically the same thing as issuing you a return and you buying something again.
What if my items were defective or broken upon arrival?
Then, our bad! So sorry! We try to QC everything going out but some things still slip by. Please email us at email@example.com with a photo and we’ll be sure to take care of you!
What if my clip broke after I used it a couple times?
This definitely should not happen. Chunks are made to be as durable and quality as they are cute! We offer a one month warranty on all Chunks and will either send you a replacement or offer you a refund. Just email us a photo to firstname.lastname@example.org. We’ll be sure to pass along the photo to our manufacturing to ensure that we fix the issue!
Do you offer wholesale?
We are currently accepting select retailers for wholesale! Fill out the form on our wholesale enquiry page and if we seem like a good fit, we’ll get in touch.
For all other questions and issues, please drop us a line!