Do you ship internationally?
Yes! However, due to Covid, some things have changed. We are currently unable to ship to several countries, mainly in South America, Africa, the Middle East and New Zealand.
You can find the complete list of countries with restrictions here. Restrictions are due in part to a shortage of commercial cargo flights and/or a lack or resources or carriers in the country of destination. Lastly, all international shipments may experience slight (or significant) delays given everything going on in the world. The times are weird! 😕
We sincerely appreciate your patience and thank you for understanding!
Why can't I order from the EU?
VAT tax is prohibitively complicated to file, so we have to suspend shipping to the EU for now. We're sorry for the inconvenience! In the meantime, checkout our Stockists page to see if we have one who can ship to you! (TIP: look for "U.S. Online" 😜)
Do you offer local pickup?
We're in the process of fine-tuning our local pickup process and will offer it again soon!
Local pickup orders are usually ready between two and four days after they're placed. Pickup your order Tuesday through Friday, 10:00 AM - 2:00 PM. Our warehouse is inside of Saltbox; please ring the doorbell when you arrive and remember to wear a mask! A Saltbox staff member will greet you and take it from there. We hope to see you soon!
Please note that pickup orders that have not been claimed within ten business days will be restocked and refunded, with a 10% restocking fee. Please don't abandon your orders! 😜
Can you rush my order?
Usually, yes! In normal times we do try to expedite orders upon request. While we can certainly do our best to get your order out the door ASAP, we can't guarantee that there won't be shipping delays. Once we ship your package, it's (literally) out of our hands. Send us a message and we can certainly try!
I haven't received an order or shipping confirmation email. Do you have my order?
First thing: check your spam! If you already checked your spam folder and you haven't received a shipping confirmation, your order likely hasn't been processed yet. If you still can't find an order confirmation and would like an update, feel free to email us!
My package shipped awhile ago, where is it?
Unfortunately, this is kind of new waters for us too. USPS is hurting right now and our shipments (and everyone else's) have been experiencing delays. While most orders will be delayed by just a few days, a small number of them may go MIA for longer. If it's been more than four weeks, please email us and we'll look into it!
Why is my tracking number missing or stuck?
This seems to be a (hopefully temporary) USPS issue. If your tracking number is missing, please email us. Tracking numbers will occasionally get stuck marked as "pre-shipment," "accepted," or "in transit" even though the package is still actively on its way to you. If it's been more than four weeks, please reach out!
My order was returned to you, can you resend it?
Yes! Email us with your order details and we can check if your package has bounced back to us yet. If you'd like us to ship it back, we kindly ask that you help us out with any applicable shipping fees again. Please ensure your address is correct, too! All returned to sender packages are logged once they're received at the warehouse and we will reach out to you via email about it. If we do not receive a response after a month of it being returned, we will refund you the item cost.
Which claw do you recommend for my hair type?
It really depends on what hair style you're going for! 😊 We recommend checking our claw size guide to get an idea on the sizes of each claw style. Also, check out our IG channel for product and style demos!
Do you accept returns?
We do: shoot us a quick message about it, please! If you'd like to return any unused, unworn items that aren't defective or broken, you can return them for up to two weeks after you receive them. Ship them back to us (with a note including your reason of return) to:
Chunks c/o Saltbox
4786 1st Ave South
Seattle, WA 98134
Please note that the customer assumes responsibility for all shipping costs, so returns are processed for the cost of goods only.
Do you do exchanges or offer store credit?
At the moment, no. We're just not that fancy yet! We figure it's basically the same thing as issuing you a return and you buying something again.
What if my items were damaged and/or defective upon arrival?
Then, our bad 😭 we are so sorry about that! We do our best to quality check all products going out but some things still slip by. Please email us at email@example.com with a photo of your item(s) and we'll be sure to take care of you!
What if my Chunks broke after wearing them for a few times?
This definitely shouldn't happen! Chunks are made to be as durable and quality as they are cute and quirky. We offer a 90-day warranty on all Chunks and will either send you a replacement or offer you a refund. Just email us a photo to firstname.lastname@example.org. We'll be sure to pass along the photo to our production and manufacturing teams to ensure that we fix the issue! We appreciate any feedback regarding quality issues.
Do you offer wholesale?
We are currently accepting select retailers for wholesale! Please email email@example.com with information about your shop. If a partnership seems like a good fit, we'll get in touch!
For any issue not mentioned here, please drop us a line!
Please direct all questions and concerns to firstname.lastname@example.org 😊 we look forward to hearing from you!