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When will my order ship?

We have a small crew that ships each order with love, directly from our HQ. Please allow about up to 5 business days for your order to ship out. A tracking number will be emailed to you at that time. Shipping times may increase during new product drops and sales.

Will I receive an order confirmation and tracking?

Yes, you will receive both! If you haven't seen an order confirmation come through within 24 hours, make sure to check your spam folder. If you still can't find it, email us at

Can you cancel or modify my order before it ships?

If you haven't received a tracking email already, send us an email at and we'll try to catch it!

Can you expedite my order?

We can definitely try! Send us an email at and we'll see what we can do. :)

Please note that while we can expedite your order on our end, once we hand it over to the carrier, it will follow their delivery times and delays.

What if my package is lost?

We hate to hear it. MOST of the time, packages are found or mistakenly delivered to neighbors. Unfortunately, we cannot be held responsible for any lost packages that have been correctly shipped out, both domestic and international. However, when this happens it’s obviously a bummer for both of us, so we’d love to try and help. Email us at

Do you offer local pickup?

Unfortunately, not at the moment. We will try to offer this feature again in the future. Meanwhile, we typically do 1-2 in-person events per year either at our warehouse or locally in Seattle, so please sign up for our newsletter to stay up to date on those.

Do you ship internationally?

Yes! We ship to the EU and most other countries. However, since Covid, we are unable to ship to several countries. Please find the complete restrictions list here.

Please note:
All orders will be sent out via USPS 1st Class or Priority, then transferred to each country's postal system. USPS remains by far the most cost-effective and reliable method of shipping. USPS may or may not provide extended tracking for international shipments. International shipments may experience slight (or significant) delays. All orders to the EU will collect duties and fees at checkout. Orders to all other countries may be subject to fees or duties that we are not responsible for. We also cannot be responsible for missing or delayed packages. Please know that when you place an order from outside the US, you are assuming all risks of international shipping.


What is your returns policy?

Unworn, unused products can be returned for a refund of the product cost. Returns are accepted within two weeks of the customer receiving the package. When returning the item(s), please include a note with your reason for return, to:

Chunks c/o Saltbox

4786 1st Ave S #103

Unit F12

Seattle, WA 98134 US

Please note: The customer will be responsible for all related shipping fees. All items from the Sale and Oopsies section are final sale and may not be returned. We currently do not process exchanges and recommend in purchasing your desired item and returning your unwanted item.

What if my Chunks broke?

We offer a 90-day warranty on all Chunks and will either mail you a replacement or offer you a refund. Just email us a photo to We'll be sure to pass along the photo to our production and manufacturing teams to ensure that we fix the issue! We appreciate any feedback regarding quality issues.

What if my order arrived with a missing or damaged item?

Our bad-- so sorry! Please email us at with a photo of your item(s) and we'll be sure to take care of you.

What are your 90-day Warranty terms?

We gladly extend our 90-day warranty to cover all items that were damaged due to reasonable usage, such as claw teeth breaking and hardware coming apart. Unfortunately, what is not covered is excessive breakage or damage due to customer misuse. Please email us a photo of your damaged item to and we'll happily send you a replacement! In the case that your item is out of stock, we will offer you a refund, exchange, or credit.


When will you restock items that are sold out?

If the item is still live on our site, it will most likely be restocked! Head to the product page and "Sign Up for Restock Notification". We will try to add restocking dates in the product description. Otherwise, it's TBD.

Can I send my order as a gift?

We would LOVE to! Leave us a note at checkout if you want us to write a super short gift message and/or if you want us to omit the receipt! 

What if a promo code isn't working?

First, try to checkout with your email or Shop account signed in. Please note that a promo code can only be stacked with the “Free Shipping” promo. No other promo codes can be combined. If it still doesn’t work, email us at and we’ll get that sorted out.

A Chunks customer on the phone

Contact Us

For all customer service inquiries, email us at

For all other inquiries, email us at and we will forward the message to the correct person!