FAQs

We have a small crew that ships each order with love, directly from our HQ. Please allow about up to 5 business days for your order to ship out. A tracking number will be emailed to you at that time. Shipping times may increase during new product drops and sales.

Yes, you will receive both! If you haven't seen an order confirmation come through within 24 hours, make sure to check your spam folder. If you still can't find it, email us at hello@chunks.shop.

If you haven't received a tracking email already, send us an email at hello@chunks.shop and we'll try to catch it!

We can definitely try! Send us an email at hello@chunks.shop and we'll see what we can do. :)

Please note that while we can expedite your order on our end, once we hand it over to the carrier, it will follow their delivery times and delays.

We hate to hear it. MOST of the time, packages are found or mistakenly delivered to neighbors. Unfortunately, we cannot be held responsible for any lost packages that have been correctly shipped out, both domestic and international. However, when this happens it’s obviously a bummer for both of us, so we’d love to try and help. Email us at hello@chunks.shop.

Unfortunately, not at the moment. We will try to offer this feature again in the future. Meanwhile, we typically do 1-2 in-person events per year either at our warehouse or locally in Seattle, so please sign up for our newsletter to stay up to date on those.

Yes! We ship to the EU and most other countries. However, since Covid, we are unable to ship to several countries. Please find the complete restrictions list here.

Please note:
All orders will be sent out via USPS 1st Class or Priority, then transferred to each country's postal system. USPS remains by far the most cost-effective and reliable method of shipping. USPS may or may not provide extended tracking for international shipments. International shipments may experience slight (or significant) delays. All orders to the EU will collect taxes at checkout. Orders to all other countries may be subject to fees or duties that we are not responsible for. We also cannot be responsible for missing or delayed packages. Please know that when you place an order from outside the US, you are assuming all risks of international shipping.

Unworn, unused products can be returned for a refund/exchange/store credit of the product cost. Returns are accepted within two weeks of the customer receiving the package. If you signed up for our insurance policy at checkout, your shipping fees are covered, if you didn't, you will be charged for shipping at checkout. Currently, returns are for only for US customers.

To start a return, click HERE.

Please note: All items from the Sale and Oopsies section are final sale and may not be returned.

Our bad-- so sorry! If you signed up for our insurance policy at checkout, your shipping fees are covered, if you didn't, you will be charged for shipping at checkout. Currently, returns are for only for US customers.

To start a return for a damaged or missing item, click HERE to get started.

We gladly extend our 90-day warranty to cover all items that were damaged due to reasonable usage, such as claw teeth breaking and hardware coming apart. Unfortunately, what is not covered is excessive breakage or damage due to customer misuse. In the case that your item is out of stock, we will offer you a refund, exchange, or credit.

To start a warranty, click HERE.

If the item is still live on our site, it will most likely be restocked! Head to the product page and "Sign Up for Restock Notification". We will try to add restocking dates in the product description. Otherwise, it's TBD.

We would LOVE to! Leave us a note at checkout if you want us to write a super short gift message and/or if you want us to omit the receipt! 

First, try to checkout with your email or Shop account signed in. Please note that a promo code can only be stacked with the “Free Shipping” promo. No other promo codes can be combined. If it still doesn’t work, email us at hello@chunks.shop and we’ll get that sorted out.